IT Service Manager connecting clients and tech teams, overseeing service delivery cycles and managing projects. Ensuring clients receive outstanding service and proactive communication.
About the role
- USA Government Contracts Manager at Rockwell Automation managing product proposals and project execution. Collaborate with cross-functional teams to ensure successful project delivery in hybrid work setting.
Responsibilities
- Manage 20–30 projects simultaneously, ranging from $5,000 to $500,000, with durations from 4 weeks to multiple years.
- Act as the commercial lead and primary point of contact for customers, coordinating status updates with all stakeholders.
- Develop and maintain project plans, budgets, and schedules to ensure successful delivery of project milestones.
- Identify, monitor, and mitigate project risks, updating risk registers as needed.
- Coordinate resource requirements from internal and external sources.
- Negotiate, structure, and administer contractual documents with customers and vendors.
- Participate in sales and proposal presentations and support ongoing account activities.
- Recognize and recommend additional product/service opportunities within customer organizations.
- Establish operational objectives, delegate assignments, and manage team performance.
- Implement strategic policies and ensure adherence to budgets, schedules, and performance requirements.
- Build strong customer relationships to drive growth.
- Develop targeted strategies for assigned industries and accounts.
- Work with internal teams to define value propositions, competitive positioning, and pricing strategies.
- Conduct risk analysis and ensure clear scope definition in proposals.
- Adhere to company delegation of authority procedures and proposal management practices.
Requirements
- Bachelor's degree or equivalent experience.
- Legal authorization to work in the U.S.
- 5+ years of experience in customer-facing roles, business development, or sales (preferred).
- 5+ years of experience with proposal development and customer presentations (preferred).
- Prior experience with Rockwell Automation products, solutions, and services (preferred).
- Understanding of Federal Acquisition Regulations (FAR) (preferred).
- Experience handling controlled and sensitive information (preferred).
Benefits
- Health Insurance including Medical, Dental and Vision
- 401k
- Paid Time off
- Parental and Caregiver Leave
- Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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