Executive Assistant supporting Calgary - based partners in a global implementation firm. Managing complex schedules, communications, and enhancing business operations.
About the role
- Business Process Lead linking business stakeholders with RPA development for effective automation. Collaborating to optimize processes, ensuring quality governance, and providing ongoing improvement recommendations.
Responsibilities
- Act as the liaison between business teams and RPA/Automation developers.
- Analyse and document business processes to identify automation opportunities.
- Gather and validate requirements, ensuring clarity for technical implementation.
- Facilitate workshops and discussions to align stakeholders on process improvements.
- Oversee end-to-end automation lifecycle, from design to deployment.
- Ensure compliance with governance and quality standards for automated solutions.
- Provide feedback and continuous improvement recommendations post-implementation.
- Drive faster issue resolution and deliver an effortless user experience.
- Strengthening customer engagement through proactive communication and support.
- Analyze data to identify trends and improvement opportunities.
Requirements
- Bachelor of Science, Business, Engineering, or similar fields.
- Experience with business process management and optimization.
- Familiarity with RPA tools (e.g., Blue Prism, UiPath, Automation Anywhere) and automation concepts.
- Ability to translate business needs into technical requirements.
- Analytical mindset with problem-solving capabilities.
- Prior experience in quality process automation.
- 6+ years of experience operations or managing projects.
Benefits
- Comprehensive mindfulness programmes with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalised wellbeing programmes through our OnTrack programme
- On-demand digital course library for professional development
- other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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