Operations Analyst responsible for delivering accurate post - settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
About the role
- Veeva Specialist supporting Pharma Commercial Operations with Veeva CRM and data management. Engaging with cross-functional teams in a hybrid role based in Princeton, NJ.
Responsibilities
- Execute daily operational tasks within Veeva CRM or Vault CRM, including data loads, QC, and system configuration support
- Run recurring and ad-hoc reports/dashboards; interpret outputs and provide actionable insights to commercial teams
- Monitor data integrity across core commercial datasets (e.g., customer, targeting, call activity, alignment, product, sampling)
- Perform routine validation and testing of data and system updates, ensuring issues are documented and remediated quickly
- Support user needs and troubleshoot operational issues; act as a reliable first-line partner for commercial stakeholders
- Work closely with Sales Ops, Marketing Ops, Finance, Analytics, and Brand teams to understand business needs and translate them into platform support
- Coordinate with internal IT, vendors, and external partners to ensure timely execution of operational processes
- Communicate clearly and proactively on status, risks, and resolutions
- Over time, expand responsibilities into project work such as feature enhancements, process redesign, and system releases
- Support (and eventually help lead) initiatives involving AI and automation in commercial operations and Veeva workflows
- Contribute to documentation, SOPs, training materials, and continuous improvement efforts.
Requirements
- 2+ years of hands-on Veeva CRM or Salesforce CRM experience (critical)
- Pharma / Life Sciences commercial experience (strongly preferred)
- Demonstrated experience with high-volume operational processes: reporting, data loading, testing, and ongoing platform support
- Strong analytical skills and comfort working with complex datasets and system outputs
- Exceptional organizational skills with ability to manage multiple priorities and deadlines
- Proven ability to learn quickly, adapt, and operate with minimal supervision
- Clear communicator who can work effectively with both technical and non-technical partners.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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