Hybrid Engagement Specialist

at Robertson & Company Ltd.

• Job title: Engagement Specialist
• Job type: Full Time
• Experience level: Lead
• Salary: CA$45,000 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Markham, Canada

About the role

• Engagement Specialist supporting VMS Temporary Staffing Division with onboarding, compliance, and contractor engagement in Markham. Coordinating operational support and enhancing candidate experience.

Responsibilities

• Support daily operations using internal ATS platforms and Vendor Management Systems (VMS) including Fieldglass, Beeline, and Flextrack, along with Microsoft Office tools.
• Onboard new hires by preparing offer letters, issuing offer packages, and coordinating onboarding activities for assigned clients.
• Conduct employment verifications, education references, and background checks, ensuring timely completion and accurate system updates.
• Maintain accurate, well-organized documentation, ensuring files are properly saved and labeled within the ATS.
• Coordinate onboarding and start-date confirmations with Account Leads, Recruiters, and internal stakeholders.
• Enter and track worker absences in ATS and VMS platforms and liaise with Payroll as required.
• Process contract revisions and extensions across multiple systems in accordance with established procedures.
• Update pay and bill rates related to changes, increases, corrections, or tenure-based adjustments.
• Complete monthly and quarterly audits and prepare reports for internal teams and client requests.
• Distribute background check completion reports to clients once contractors have commenced work, as applicable.
• Offboard workers by issuing end-of-contract letters, terminating contractors in systems, and coordinating with Accounting as required.
• Manage job requisitions within the ATS, including updating role details, adding job descriptions, and posting roles to the company website.
• Support recruitment and HR initiatives, including special projects, research, and process improvement recommendations.
• Monitor compliance requirements, ensuring background checks are renewed in line with SLAs and client expectations.
• Manage inbound correspondence through the Engagement Support inbox.
• Respond to candidate and contractor inquiries via phone and email in a timely, professional, and service-focused manner.
• Conduct structured check-in calls and email outreach at key milestones.
• Screen incoming candidate calls and route inquiries to Recruiters or appropriate team members.
• Perform weekly follow-ups on draft timesheets and distribute reports to relevant internal teams.
• Proactively identify and resolve issues to ensure a high-quality candidate and contractor experience.

Requirements

• Experience in recruitment coordination, HR administration, or a similar operational support role.
• Experience in a high-volume staffing or VMS-supported environment is an asset.
• Strong working knowledge of ATS and VMS platforms; Bullhorn experience is an asset.
• Proficiency with MS Office and Office 365 tools, including Excel, Word, Outlook, OneNote, SharePoint, and Adobe Acrobat.
• Excellent written and verbal communication skills with the ability to interact professionally with candidates, contractors, internal teams, and clients.
• Strong organizational, planning, problem-solving, and multitasking abilities.
• High attention to detail with the ability to handle sensitive and confidential information with discretion.
• Proactive, adaptable, and service-driven mindset.
• Bilingual in French and English is a strong asset.

Benefits

• 100% employer-paid benefits (medical, dental, vision, wellness, prescriptions)
• 100% employer GRSP match program
• Development, coaching, and a high-performance environment
• Hybrid workspace in Markham