Hybrid Revenue Operations Manager

at Risilience

• Job title: Revenue Operations Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Cambridge, United Kingdom

About the role

• Revenue Operations Manager optimizing sales efficiency and driving growth strategies at Risilience's sustainable solutions platform. Collaborating across teams for operational excellence and revenue predictability.

Responsibilities

• Track and analyse key metrics including MQL-to-SQL conversion, pipeline velocity, win rates, and Customer Acquisition Cost (CAC)
• Analyse sales rep performance and territory health to identify coaching opportunities or capacity needs
• Build and maintain reliable revenue forecasts to help Finance and Leadership plan for growth
• Define and manage the "hand-off" processes between Marketing, Sales, and Success to ensure no leads or customers fall through the cracks
• Audit Salesforce regularly to ensure data integrity and that the sales team is following defined stages and protocols
• Identify bottlenecks in the "Time to Conversion" and implement process changes to shorten the sales cycle
• Support monthly and quarterly management and Board reporting
• Own the administration and optimization of our Salesforce instance, including user management, data integrity, dashboards, and workflow automation
• Manage our HubSpot integration with Salesforce and support consistent analytics and reporting across our marketing-to-sales funnel/pipeline
• Establish and maintain data governance best practices to ensure data accuracy and consistency across all systems
• Proactively identify and resolve bottlenecks in the sales and finance processes
• Drive continuous improvement initiatives to enhance efficiency and scalability

Requirements

• 3-5+ years of experience in a Revenue Operations, Sales Operations, or similar role within a larger B2B SaaS company
• Some experience of smaller high-growth scale-up businesses also preferred
• Deep, hands-on knowledge of Salesforce is essential
• Familiarity with HubSpot and its integration with Salesforce is required
• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights
• Build and maintain dashboards in Power BI (or similar) to provide real-time visibility into company KPIs
• A proven ability to work effectively in a cross-functional role, supporting both sales and finance stakeholders
• Excellent written and verbal communication skills, with the ability to articulate complex processes to a variety of audiences
• A passion for technology and a desire to make an impact in a purpose-driven company

Benefits

• Competitive base salary
• Annual discretionary bonus
• Employer pension contributions
• Private medical insurance
• Hybrid and flexible working
• Commitment to diversity and inclusion