Hybrid Sales Operations Analyst

at Reward Gateway

• Job title: Sales Operations Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £45,000 - £55,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Tableau
• Location requirements: Hybrid, London, United Kingdom

About the role

• Sales Operations Analyst at Reward Gateway focusing on maintaining CRM data integrity and supporting commercial teams. Collaborating with Sales and Client Success for operational excellence in a hybrid setting.

Responsibilities

• Maintain Salesforce (or equivalent CRM) data quality, working with SDRs, Sales, and Client Success.
• Manage account, opportunity, and renewal hygiene (stages, values, timelines, next steps, and ownership).
• Create, update, and streamline CRM fields, workflows, validation rules, and processes.
• Support user queries, troubleshooting, and training.
• Own and maintain sales process documentation and workflows.
• Build and optimise lead-routing, assignment rules, and working practices with SDR leadership.
• Ensure adherence to commercial governance across New Business and Client Success.
• Support the Director of Commercial Excellence with operational checks and reviews.
• Provide support on sales tools including Outreach, Gong/Jiminy, CPQ, dashboards, and reporting systems.
• Administer permissions, user set-ups, and licence allocation.
• Run weekly pipeline hygiene checks and support the monthly forecasting cycle.
• Provide opportunity audits and ensure compliance with stage definitions.
• Flag risk items and data anomalies to Revenue Insights and leadership teams.
• Work with Proposition Managers on data tagging, product usage tracking, and campaign execution.
• Support BR packs with analysis, data extraction, and commentary.
• Help Marketing with campaign attribution, lead-processing, and field-level tracking.

Requirements

• Proven experience in sales operations, CRM administration, commercial support, or revenue operations.
• Strong background supporting SaaS, B2B, or multi-product commercial teams.
• Experience with Salesforce (or equivalent CRM) is essential.
• Solid understanding of sales processes, renewal cycles, and pipeline management.
• Detail-oriented: ensures data accuracy and operational hygiene.
• Problem-solver: identifies issues and drives practical solutions.
• Process-minded: structured thinker with strong organisational skills.
• Collaborative: builds productive relationships across Sales, CS, GTM, and Marketing.
• Communicative: simplifies complexity for non-technical users.
• Proactive: anticipates issues before they become blockers.
• Proficient in CRM configuration and reporting.
• Strong Excel/Sheets skills.
• Familiarity with BI tools (Looker, Tableau, PowerBI) preferred.
• Experience with sales enablement or sales engagement tools desirable.

Benefits

• Screening call with member of the Talent Acquisition Team
• First interview with Head of Commercial Operations
• Take-home assessment
• Final interview with Sales Support Manager and Director of Commercial Excellence
• Flexible holiday plan of up to 40 days per year
• £400 a year Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, E-books, and podcasts
• Contributory pension scheme
• Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands