Working Student focusing on customer success and operations at Paymenttools. Involves administrative support and workflow improvements in a hybrid environment.
About the role
- Customer Success Manager serving B2B customers in renewable energy sector. Focused on enhancing customer experience and solving technical problems in LATAM market.
Responsibilities
- Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the LATAM market
- Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump
- Leverage customer feedback to enhance our software, in close collaboration with our development team
- Continuously improve customer experience and help them day to day in calls and in our support chat
- Identify technical bottlenecks with customers and improve our solutions with the engineering team
- Strategically plan and implement projects that drive Reonic's growth and innovation
Requirements
- C2-level Spanish proficiency and fluent English is required
- Experience in B2B SaaS customer service or success
- Technical background e.g. (industrial-) engineering
- Previous experience in the start-up ecosystem
- Motivation to drive change in renewables and have a positive impact
- Excellent communication and presentation abilities in Spanish and English
Benefits
- Enjoy opportunities for personal and professional growth in a leadership role
- Embrace the freedom to innovate and make quick changes in a dynamic team
- Receive competitive pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Success Manager responsible for improving partner metrics and collaboration with onboarding and management teams. Working with SaaS platforms for customer engagement and marketing solutions.
CRM Analyst focusing on customer satisfaction and engagement strategies. Collaborating with clients and internal teams to optimize CRM services in marketing.
Senior Director of Customer Success managing Safe Software's North American post - sales strategy. Leading proactive Customer Success organization for measurable outcomes and revenue retention.
Senior Customer Success Manager supporting EMEA merchants for Recharge. Building strategic relationships and driving merchant success through effective platform usage.
Customer Success Manager leading customer onboarding and lifecycle in B2B SaaS. Focusing on activation, retention, and expansion for high - value customers.
Strategic Customer Success Manager responsible for customer relationships and ensuring measurable value for Fortune 500 clients. Focused on expanding footprint within complex organizations.
CRM Associate managing dynamic marketing campaigns across customer products at DraftKings. Collaborating with Analytics, Product, and Engineering teams during peak sports moments.
Customer Success Specialist assisting cyclists with inquiries about bicycle insurance products and services. Working closely with the Customer Experience team to support both customers and partners.
Especialista en CRM y BI para Super Food Holding, liderando proyectos de datos y análisis de mercado. Brindando soporte para decisiones estratégicas y gestionando herramientas CRM.