Hybrid Senior Customer Success Manager – Customer Growth Management

at Rencore

• Job title: Senior Customer Success Manager – Customer Growth Management
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Munich, Germany

About the role

• Senior Customer Success Manager focused on customer tech experience and growth with Rencore. Onboarding customers, ensuring satisfaction, and managing relationships across teams.

Responsibilities

• Deliver a consistent world-class customer experience
• Maintain strong relationships to increase adoption, loyalty and satisfaction
• Onboard new customers and ensure that they are set up for success and achieve their desired outcomes through product overviews and training session
• Drive usage and advise on product updates and best practices
• Provide technical guidance and recommendation
• Proactively identify, address and manage customer issues
• Provide high-level technical and product support to resolve technical matters
• Act as the voice of the customer
• Prioritize customer feedback with the Product team and contribute to the product roadmap
• Build customer testimonials and referrals
• Set up and maintain account plans for all key customers with a focus on customer growth
• Increase renewal rates, reduce churn, and identify upselling and expansion opportunities
• Ensure data quality in our CRM (HubSpot)

Requirements

• Has a minimum of 4 years of experience as a Growth driven Customer Success or in a similar customer-facing role
• Owned revenue responsibility and customer growth for 2+ years
• Experience with managing M365; Microsoft certification is a plus
• English at native-level proficiency. Other language skills are a plus
• Is willing to learn and adapt in a fast-paced technical environment
• Feels confident in an environment of hands-on operations as well as creative thinking
• Is a true team player
• Demonstrates a "going the extra mile" mindset with a customer centric approach.
• Has empathy and the ability to understand and meet the customer’s needs
• Is highly organized, self-driven and able to multi-task
• Able to establish and cultivate positive connections with customers and colleagues
• Can address, communicate and resolve disagreements effectively
• Nice to have: Experienced with MEDDIC Sales methodology

Benefits

• Exciting job, motivated team, space for ideas and innovations
• Opportunity to continuously learn new things and develop yourself personally and professionally
• Hybrid working environment when you live in Munich, remote working environment outside greater Munich area
• Modern central office with large rooftop terrace
• Work life balance
• You get a paid day off on your birthday
• Possibility of workation
• We take care of your well-being with various offers
• Choice of your company laptop Windows or Apple