Technical Account Manager supporting strategic customers to enhance their experience with Trainline B2B services. Focused on ensuring alignment with customer goals and expanding service adoption.
About the role
- Senior Technical Account Manager maximizing value of email-based risk assessment solution for clients. Collaborating with teams to analyze fraud and implement risk mitigation strategies across sectors.
Responsibilities
- Collaborate with customers and account managers to maximize the value of the world’s leading email-based risk assessment solution, driving reduced fraud, lower friction, and increased profitability.
- Key responsibilities include proactive account analysis, optimization of risk strategies, and delivering strategic insights during business reviews.
- The role requires a consultative mindset, strong analytical skills, and a focus on delivering measurable customer value.
- You’ll work with real-time digital identity intelligence, analyzing millions of transactions monthly across major players in Financial Services, Insurance, and e-Commerce.
- Partner with clients to assess business needs and define project scope, objectives, and deliverables.
- Lead project planning, execution, and governance, ensuring timelines, KPIs, and quality standards are met.
- Act as a trusted advisor by proactively understanding client environments and delivering tailored solutions.
- Coordinate with Product, Sales, and internal teams to ensure seamless implementation, issue resolution, and continuous improvement.
- Conduct workshops, manage stakeholder communication, and maintain accurate project documentation.
- Share best practices, deliver internal training, and contribute to process optimization within Professional Services.
- Drive customer success by fostering adoption, monitoring health metrics, and identifying upsell opportunities.
- Gather client feedback to inform product development and enhance the overall customer experience.
Requirements
- Bachelor's degree in IT or equivalent experience in payments, fraud, risk management or ecommerce industry
- 5+ years of client-facing experience, with a strong focus on risk mitigation strategies
- Proven track record in account management, client delivery, and complex project implementations
- Strong consultative, analytical, and problem-solving skills, with proficiency in statistics and data forensics
- Excellent communication, presentation, and stakeholder management skills across technical and non-technical audiences
- Demonstrated ability to build and maintain long-term client relationships and drive customer satisfaction and retention
- Experienced in cross-functional collaboration with product, operations, and sales teams
- Highly organized, results-driven, and capable of managing multiple priorities under pressure
- Strategic thinker with a proactive mindset, high integrity, and a commitment to continuous improvement
- Spanish is a welcomed plus.
Benefits
- Hybrid work system
- Wellbeing programs
- Life insurance
- Health and dental plans
- RECARES days for supporting charity
- Access to employee resource groups with volunteer time
- Access to learning and development resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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