Junior Technical Account Manager responsible for supporting health plans with technical updates. Collaborating with teams and managing client relationships to enhance service delivery.
About the role
- Technical Account Manager managing AWS cloud services and IT infrastructure. Collaborating with customers to enhance technology decisions and ensuring service delivery standards.
Responsibilities
- Serve as the primary point of contact for assigned Managed Services and AWS cloud accounts
- Meet regularly with customers to review service performance and align technology roadmaps with business objectives
- Maintain high customer satisfaction scores and Net Promoter Scores (NPS)
- Communicate status updates, planned changes, and maintenance activities in plain language to both technical and non-technical stakeholders
- Own and resolve customer escalations across both IT and AWS environments
- Manage AWS customer environments including monitoring cloud infrastructure health, coordinating support escalations with AWS, and optimizing resource utilization
- Consult with customers on architecture, security controls, and best-practice solutions
- Coordinate with internal engineering teams to ensure services meet SLAs
- Partner with sales to identify cross-sell and up-sell opportunities, including migration of on-premise workloads to AWS
- Meet quarterly targets for identifying new service opportunities within assigned accounts
- Develop and maintain comprehensive account plans for assigned customers
- Stay current on emerging technologies to better advise customers
Requirements
- Bachelor's degree or Associate degree plus 3+ years of relevant IT experience
- 2+ years in a hands-on technical role (networking, security, cloud platforms, infrastructure, or systems administration)
- Proven ability to assess customer environments and recommend technical improvements
- Strong documentation and communication capabilities with experience presenting technical concepts to non-technical audiences
- Ability to coordinate projects from planning through execution
- Demonstrated time management skills with ability to work effectively in a remote environment
- Hands-on experience managing AWS customer environments – this is highly preferred
- AWS certification(s) such as Cloud Practitioner, Solutions Architect Associate, or SysOps Administrator
- Experience in an MSP (Managed Service Provider) environment or customer-facing technical account management role
- Familiarity with ITIL frameworks or service management methodologies
- Experience with cloud migration projects or hybrid cloud environments
- Previous experience in professional services or consulting
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Technical Account Manager managing technical needs of advertising partners and clients at Samsung Ads. Leading integration efforts and providing training while enhancing client strategies.
Technical Account Manager supporting Tier 1 clients at Fiserv, a global fintech leader. Delivering world - class service and innovative solutions to complex technical needs.
Technical Account Manager in a Managed Service Provider managing client IT environments. Bridging technical operations and business leadership to ensure compliance and stability.
Technical Account Manager providing proactive leadership and support to Proofpoint’s strategic customers. Managing technical interactions and ensuring customer satisfaction in cybersecurity solutions.
Technical Account Manager serving enterprise accounts at Acceldata, ensuring technical success and value realization in data observability solutions. Partnering with sales, product, and engineering teams for strategic planning and implementation.
Technical Account Manager enabling organizations to deploy enterprise AI at scale. Building long - term customer relationships and coordinating project outcomes across technical teams.
Technical Account Manager supporting EMEA customer base for Benchling's biotech R&D platform. Building relationships and ensuring customer success post - go - live.
Senior Technical Account Manager at Snowflake handling technical lead responsibilities. Engaging with enterprise customers to drive growth and efficiency in their workloads on the Snowflake platform.
Technical Account Manager providing service support and management for Mercury and Brunswick products. Responsible for customer relations and resolving service - related issues in the assigned territory.