Senior Product Operations & Excellence Manager at Elsevier supporting technology-driven product squads. Designing product operations processes, ensuring data excellence, and enhancing team engagement.
Responsibilities
Design, implement, and refine product operations processes to ensure efficiency, transparency, and alignment across all Shared Technologies squads.
Ensure product roadmaps are accurate, current, and aligned with delivery and strategic objectives.
Uphold high-quality, reliable data standards across Aha! and Jira to support planning, tracking, and communication.
Ensure product managers are equipped and trained to apply operational processes consistently.
Support the development and effectiveness of the product management community, including learning pathways and best practice adoption.
Monitor team sentiment using eNPS and OfficeVibe, and coordinate actions to foster a culture of psychological safety and continuous improvement.
Track and communicate progress on complex deliveries with multiple dependencies across teams.
Collaborate with Product Operations peers and support the Chief of Staff to drive maturity in product operations.
Lead change initiatives to enhance collaboration between product, technology, and delivery teams.
Requirements
10+ years of experience in Product Operations, Product Excellence, Product Management, or related Operations roles, preferably within technology-driven organizations.
Passion for developing people, elevating product craft, and contributing to a healthy, engaged product culture.
Proven experience designing and managing product processes and operating frameworks.
Strong proficiency with Aha! and Jira, or similar product and delivery management tools, including integration and data governance.
Skilled at identifying process inefficiencies and implementing strategic, scalable solutions.
Excellent communication skills, capable of influencing across product, technology, and leadership teams.
Detail-oriented, structured, and disciplined in managing multiple complex workstreams.
Comfortable working cross-functionally with diverse teams to drive alignment and operational consistency.
Benefits
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
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