Customer Service Representative for Arcavindi assisting customers in Europe via multiple communication channels. Handling inquiries and complaints while contributing to customer experience and team culture.
About the role
- Agent managing complex customer inquiries in energy, focusing on documentation and resolution. Supports customers with solar installations and electrical connections while ensuring quality service.
Responsibilities
- komplexe Kundenanliegen primär per Schrift bearbeiten (z.B. Aufbau von Photovoltaikanlagen (PV) in der Datenbank)
- Kunden bei Problemen rund um ihren Strom-Hausanschluss helfen
- Kunden bei der Inbetriebnahme ihrer Anschlüsse und PV-Anlagen unterstützen
- Klärung verzwickter Beschwerdefälle übernehmen
Requirements
- Berufserfahrung oder Quereinsteiger
- selbständig, zuverlässig und gewissenhaft mit einem hohen Qualitätsanspruch
- Freude daran, Kundenprobleme zu deren Zufriedenheit zu lösen
- sehr gute PC-Kenntnisse
- keine Angst vor komplexen Herausforderungen
- sehr gute Deutschkenntnisse in Wort und Schrift (C1 Level)
- moderne Technik wie Bots, Co-Pilot und KI als sinnvolle Ergänzung betrachten
Benefits
- unbefristeter Arbeitsvertrag
- professionelle und bezahlte Einarbeitung
- work@home – Hybridmodell nach ca. 3-monatiger Einarbeitungszeit
- Aufstiegschancen durch Talentförderung
- Deutschlandticket als Jobticket für 44,10 €/Monat möglich
- Rabatte durch Kooperation mit Fitnessstudio "Superfit"
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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