Systemadministrator managing ACD systems with a focus on installation, operation, and support. Contributing to new technology implementations in a hybrid work setting.
Responsibilities
analyze, plan and prepare the deployment of new technologies
responsible for the installation of ACD systems (from development and design through assembly and commissioning)
take responsibility for operating the ACD systems (administration, maintenance and upkeep)
handle incident reports in 2nd-level support and coordinate 3rd-level support as needed
Requirements
Degree in information technology (university or technical college) or completed vocational training in information and communication technology
initial professional experience and knowledge in ACD technology, IT/data processing and network technology, plus programming and scripting languages
good German and good English skills (at least B2 level)
Benefits
Remote work / home office option
financial contribution toward a Deutschlandticket or job/public transport ticket
company bike (bicycle leasing)
free on-site car and bicycle parking
training and development opportunities (e.g. e-learning platform)
24/7 group accident insurance
company pension plan
free fitness programs with an in-house health trainer
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