Technical Product Consultant managing client inquiries and ensuring product compliance in Packaging Systems. Collaborating with teams and guiding product specifications while supporting international operations.
About the role
- AI Product Specialist developing AI Agents using the Regal AI Agent Platform. Collaborating with engineers to refine conversational experiences and ensure quality control.
Responsibilities
- Understand customer requirements: Work with AI Forward Deployed engineers to understand customer use cases, requirements for AI agents and their business objectives.
- Shape Conversational Experiences: Build AI Agents on the Regal AI Agent Platform leveraging prompt engineering and conversational flows; tune AI agent settings (STT, LLM, TTS) to achieve the conversational quality that is Regal’s signature and that meets customer’s requirements and business objectives.
- Build Custom Functions/Tooling: Understand the limitations of LLMs and where code is needed to achieve certain use cases/performance.
- QA Test: Develop test cases and thoroughly test your AI Agents to ensure they pass Regal and the customer’s quality bar.
- Iterate & Learn: Review agent performance in partnership with AI Forward Deployed Engineer who owns the client relationship.
- Codify Best Practices: Leverage, share, and document best practices for building AI Agents and achieving certain use cases.
- Deliver Product Feedback: Work closely with Regal PMs and Engineers to give feedback on the Regal AI Agent Platform.
- Support Sales Demos: Work with the sales team to build AI Agent MVPs during the sales process to demo agent capabilities to prospects.
Requirements
- You’ve received a Bachelor’s or Master’s degree in a technical field (i.e. Computer Science, Engineering, Data Science) or have equivalent experience with prompt engineering.
- You have 1-2 year(s) of work or internship experience at start-up tech companies, or impressive personal/school projects that you can provide documentation for.
- You’re excited about the potential of Voice AI, and keep up with the latest products in the space. You’ve experimented with conversational design or prompt engineering for a school, work or personal project.
- You see beyond the immediate ask, being able to break down problems into their component parts and tackle them iteratively. The ideal candidate likes to tinker and try new approaches, borrowing ideas from others and building from their own previous experiences
- You know how to prioritize among competing tasks (or ask for help when needed), manage deadlines, and proactively keep your team & other stakeholders in the loop.
- You own accountability for the success of your work, making smart trade-offs, iterating quickly, and doing whatever it takes to ship on time. “Not my problem” isn’t in your vocabulary.
- You’re considering being a founder one day. You thrive in fast-paced, ambiguous environments and absorb everything. Adaptability and growth mindset are qualities that help you navigate change and complexity with ease.
Benefits
- Medical, Dental, and Vision plans - 80% covered by the company
- Flexible PTO & 11 paid holidays/year
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation
- & more to come!
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