Senior Product Manager overseeing enablement of new payment products and services at TELUS. Driving collaboration across teams to enhance customer experience and project delivery.
About the role
- Head of Revenue Systems responsible for leading the strategy and architecture for revenue systems at Redpanda. Overseeing integrated tech stack for sales, marketing, and customer success operations.
Responsibilities
- Define and own the end-to-end revenue systems strategy aligned with company growth, product-led motions, and enterprise expansion
- Design scalable system architectures that support multi-product, multi-pricing, and global GTM models
- Serve as the long-term owner of systems roadmap, balancing speed, scalability, and maintainability
- Own core revenue systems including (but not limited to): CRM, CPQ, billing/subscription management, marketing automation, customer data platforms, support tools, and data/BI layers
- Support vendor evaluations and proofs of concept for new applications
- Lead system implementations, migrations, and optimizations from discovery through rollout
- Ensure systems are reliable, well-documented, secure, and auditable
- Design and deploy AI/LLM-powered agentic workflows for revenue operations and GTM teams
- Partner closely with Sales, Marketing, Customer Success, Finance, Product, and Data teams to translate business needs into system capabilities
- Enable efficient lead-to-cash, quote-to-cash, and renewals/expansion workflows
- Support product-led growth and usage-based or hybrid monetization models
- Ensure data integrity, attribution accuracy, and consistent definitions across teams
- Build and maintain reporting frameworks for pipeline, bookings, ARR, churn, expansion, and forecasting
- Build, mentor, and lead a high-performing Revenue Systems / Revenue Operations Systems team
- Set best practices for system change management, testing, and release processes
- Manage vendors, consultants, and system integrators as needed
Requirements
- 8+ years of experience in Revenue Operations, Business Systems, or GTM Systems roles within B2B SaaS
- 3+ years in a senior or leadership role owning revenue systems strategy
- Deep hands-on experience with CRM platforms (e.g., Salesforce) and modern SaaS revenue stacks
- Strong understanding of SaaS metrics, subscription billing, and revenue recognition concepts
- Proven ability to lead complex, cross-functional system initiatives
- Excellent communication skills with the ability to influence both technical and non-technical stakeholders.
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