Manager leading a team of IT professionals in delivering global training and certification services at Red Hat. Fostering a culture of psychological safety and continuous learning.
Responsibilities
Lead a distributed team of IT professionals, including Software Engineers, QA Engineers, Business Systems Analysts, and/or Support Technicians
Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive
Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts
Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices
Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points
Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience
Champion knowledge-sharing, documentation, and process improvement to support long-term success
Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements
Help define and uphold IT policies and procedures that promote secure, reliable systems
Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity
Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives
Stay engaged with new technologies and practices to keep our systems evolving in step with the industry
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field;
5+ years of experience as a software engineer
3+ years of experience as a people manager of a software engineering team
3+ years of experience leading Agile teams, ideally with Jira implementation experience
Experience in growing a team's operational maturity, promoting a blameless culture, and advocating for best practices in observability, automation, toil reduction, incident response, and root cause analysis
A track record of managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus
Working knowledge of IT infrastructure, security standards, and modern software development practices
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