Technical Operations Associate at Redemption Plus managing data systems and supporting cross-functional teams. Focused on data accuracy, reporting, and system enablement in a hybrid work environment.
Responsibilities
Maintain accurate, clean data across Salesforce, pricing platforms, and internal tools
Assist with troubleshooting and minor updates to PHP-based internal web applications
Identify and resolve data inconsistencies; support internal automation initiatives.
Build and manage Excel-based reports and dashboards
Run basic SQL queries to support data extraction and analysis
Document processes and workflows to ensure repeatability and compliance
Partner with internal teams to understand data and system needs
Fulfill operational data requests in a timely, accurate manner
Participate in team meetings and project planning sessions
Engage in ongoing training for Salesforce, SQL, PHP, and internal tools
Shadow experienced team members and contribute to internal improvement projects
Explore paths into systems administration, business intelligence, or development
Requirements
Bachelor’s degree in IT, Computer Science, Business, or a related field — or equivalent experience
0–2 years of professional experience in a technical, operations, or data-driven environment
Strong proficiency in Microsoft Excel (pivot tables, formulas, data validation, etc.)
Clear communication skills, organizational ability, and high attention to detail
Self-starter with a willingness to ask questions, learn quickly, and take initiative
Demonstrated integrity — consistently follows through on responsibilities and handles data and decisions with care
Hands-on exposure to Salesforce, PHP, or SQL from coursework, internships, or projects (preferred)
Familiarity with CRM or ERP systems (preferred)
Interest in systems integration, automation, or business operations (preferred)
Experience documenting internal processes or working with structured data (preferred)
Exposure to AI tools or concepts (e.g., ChatGPT, machine learning basics, or process automation using AI-driven systems) (preferred)
Curiosity about leveraging AI to improve efficiency, reporting, or data accuracy across business systems (preferred)
Benefits
Competitive salary
Comprehensive benefits package
Paid time off
Growth Opportunity: Clear path to more advanced roles in business systems, analytics, or IT
Mentorship-Driven: Direct access to experienced technical leadership, including the CTO
Work-Life Flexibility: Hybrid work schedule with the option to work remotely part of the week
Team Culture: Collaborative, fast-moving, values-driven environment
Tools & Tech Exposure: Work with Salesforce, SQL, PHP, Excel, and more
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