Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
About the role
- POS Operations Support Coordinator ensuring smooth processes and performance monitoring for the POS team at Mellon Technologies. Analyzing improvements and coordinating team communications effectively.
Responsibilities
- Monitor daily operations and resolve issues promptly
- Ensure SLA compliance and track performance metrics
- Analyze data and recommend process improvements
- Coordinate and communicate across teams
- Handle escalations and ensure timely resolution
- Support internal communication and team efficiency
Requirements
- Bachelor’s degree in Engineering, IT, Business, or related field
- 2–4 years of experience in operations or service coordination
- Strong analytical and organizational skills
- Excellent communication skills
- Proficiency in Microsoft Office (BI/reporting tools are a plus)
Benefits
- Competitive salary
- Health insurance
- Training and development opportunities
- Dynamic work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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