Incident Manager at Stefanini managing IT service incidents, ensuring operational continuity and quality. Leading crisis rooms and supporting problem management under ITIL practices.
About the role
- Engineer II in Cyber Incident Response responsible for detecting and responding to cybersecurity incidents. Collaborating with global teams to minimize business impact and strengthen detection capabilities.
Responsibilities
- Investigate and respond to cybersecurity incidents, including phishing, malware, ransomware, and unauthorized access attempts
- Perform analysis of logs, alerts, and forensic data to determine the scope and impact of incidents
- Escalate complex or high-severity incidents to Engineer III, Lead, or Principal staff, providing clear documentation and evidence
- Assist in containment, eradication, and recovery activities during incident response
- Contribute to the development and maintenance of SOC playbooks, runbooks, and standard operating procedures
- Collaborate with threat intelligence, vulnerability management, and forensics teams to strengthen detection and response strategies
- Participate in lessons-learned sessions and recommend improvements to SOC processes and tooling
- Support junior analysts (Engineer I) by sharing knowledge and providing guidance on investigative techniques
Requirements
- Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent work experience
- Strong knowledge of cybersecurity fundamentals, incident response methodology, and adversary tactics
- Familiarity with industry frameworks such as NIST, MITRE ATT&CK, and ISO 27035
- 2–5 years of progressive experience in cybersecurity with at least 2 years in SOC operations or incident response
- Hands-on experience with SIEM, EDR, and forensic tools (e.g., Splunk, CrowdStrike, Wireshark)
- Strong written and verbal communication skills
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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