Incident Manager at Stefanini managing IT service incidents, ensuring operational continuity and quality. Leading crisis rooms and supporting problem management under ITIL practices.
About the role
- Incident and Requirement Manager at SONDA managing incident processes and communications. Leading service improvement efforts while supporting technology-driven innovation.
Responsibilities
- Liderar los procesos de gestión de Incidentes y Requerimientos para los servicios a cargo de Sonda en el cliente.
- Gestionar las comunicaciones asociadas a los incidentes y requerimientos.
- Monitorear el diagnóstico, solución y restauración de los incidentes.
- Notificar al usuario la atención y avance de incidentes mayores.
- Monitorear la aplicación de la solución temporal que sea identificada desde la Gestión de Problemas.
Requirements
- Tecnico o Tecnologo en Sistemas, Electrónica o afines.
- 2 años de experiencia en el cargo como gestor de Incidentes y Requerimientos.
Benefits
- Excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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