Incident Manager at Stefanini managing IT service incidents, ensuring operational continuity and quality. Leading crisis rooms and supporting problem management under ITIL practices.
About the role
- Incident and Problem Manager at SONDA focusing on prioritizing and managing incidents. Collaborating on root cause analysis and prioritizing user communication in a technology-driven environment.
Responsibilities
- Clasificación y priorización de incidentes
- Escalamiento de incidentes cuando sea necesario
- Análisis de causa raíz utilizando técnicas como los 5 Porqués
- Comunicación proactiva con los usuarios
Requirements
- Tecnólogo o Ingeniero en Sistemas o carreras afines
- Certificación ITIL
- Mínimo un (1) año de experiencia en la gestión de incidentes y problemas en entornos de soporte de TI
Benefits
- Oportunidades de desarrollo personal y profesional
- Excelente lugar para aprender
- Trabajo que mejora la calidad de vida de las personas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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