Operations Management Leadership Program at GE Aerospace offers 2 - year developmental experience in supply chain. Participants complete 3 assignments across operational areas to build leadership skills.
About the role
- Director of Technical Operations leading operational health of Cencora’s Human Health eCommerce. Collaborating cross-functionally to drive technical enablement and incident management.
Responsibilities
- Lead end-to-end operational health, stability, and continuous improvement of Cencora’s Human Health eCommerce and Portal application ecosystem
- Provide senior-level technical leadership for application support and complex troubleshooting
- Investigate and resolve incidents related to application performance, system integrations, and data discrepancies
- Ensure Day 1 readiness for launches and lead post-launch stabilization
- Manage incident support for critical issues, including root cause analysis and post-mortem reviews
- Collaborate with developers to understand application usage patterns and recommend operational improvements
- Partner with infrastructure and cloud teams to optimize deployments and performance tuning
- Own and maintain operational stability, ensuring Disaster Recovery and Business Continuity plans are in place
Requirements
- Significant experience leading technical operations and production support for customer-facing digital applications (eCommerce/portals preferred)
- Strong troubleshooting and incident response background across distributed systems, integrations, and data flows
- Experience operating in hybrid environments (on-prem and Microsoft Azure), including application hosting and operational issue resolution
- Working knowledge of Java frameworks (e.g., Spring, Quarkus) and JavaScript frameworks (e.g., React.js)
- Understanding of Oracle, SQL Server, and NoSQL technologies
- Familiarity with monitoring/observability tools (e.g., Dynatrace, Azure Application Insights, Kibana)
- Knowledge of performance and diagnostic tools (e.g., Selenium, LoadRunner)
- Experience with CI/CD practices and tools (e.g., Jenkins, Azure DevOps)
- Understanding of networking concepts, authentication mechanisms (OAuth, SAML), and API integrations
- Strong stakeholder management skills with the ability to influence across multiple teams
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Professional development opportunities
- Training programs
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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