Senior operational leader driving Casualty operations at Sedgwick, ensuring performance management and strategic alignment across services and regions.
About the role
- Senior Operations Administrator in the ICS Cash Preparation Group ensuring timely client instruction management for Cash Processing Teams. Collaborating with business units and addressing client-specific needs to achieve optimal outcomes.
Responsibilities
- Ensure timely and accurate acceptance, validation, and preparation of client instructions before delivering to Cash Processing Teams
- Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place
- Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
- Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
- Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross training on accounts and bespoke processes
- Share knowledge with team members to assist in the resolution of more complex problems
- Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables
- Validate client instructions against ICS segment specific processes and procedures and identify instructions that fall out of normal scope for escalation
Requirements
- Strong working knowledge/experience in the financial services industry, specifically in custody
- Proficiency in MS Office including experience using and creating Excel macros
- Demonstrated ability to work successfully in a fast-paced environment
- Proven client service skills
- Issues escalation and resolution skills
- Ability to communicate effectively with stakeholders
- Solid organizational and time management skills
- Detailed oriented
- Nice-to-have: Knowledge of RBCIS internal systems, platforms such as TRUST, etc.
- Experience in the financial industry
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Flexible work/life balance options
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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