Operations Strategist managing mission - critical workflows and operational execution in a fast - paced startup. Collaborating with founders and company leadership to build scalable processes and resolve challenges.
About the role
- Storage Technical Analyst providing global storage and backups Infrastructure support at RBC. Responsible for design, development, and implementation of SRE solutions.
Responsibilities
- Provide mentorship and support to front-line Operations staff in all regions for advanced incident/problem management and deployment of automation solutions with focus on up-time improvement, anomaly detection and predictive analysis
- 24x7 Support for all RBC storage infrastructure components working on a shift rotation
- Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration
- Develop and execute on end-to-end change management plans and plan and execute all communication related to these
- Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables
- Establish strong working relationships across business units and platforms to build influence and impact with key business partners
- Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes
- Help drive operational transformation by continuously looking for ways to automate existing Tech Infrastructure processes
- Perform production readiness reviews (performance, security, maintainability) on all production bound SRE solutions regardless of region or line of business
Requirements
- BA, MA or MS or equivalent with emphasis in Information Technology & Systems Administration
- Minimum 5 years’ experience working in a Storage Administration function
- Solid understanding of NAS, SAN, BUR, Cloud, Fabric, Networking, Linux, AIX, Windows, Automation & general IT concepts
- Advanced experience in a variety of IT infrastructure platform environments
- Experience in a variety of SRE-based tools (Ansible, Python, Dynatrace, Moog, PagerDuty, ServiceNow, Elastic, Logstash, Kibana)
- Demonstrated ability in written and oral communication skills along with strong presentation skills
- Ability to determine the information and communication needs of the stakeholders and project
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously
- 24x7 On-call support for emergencies/issues
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Stock where applicable
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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