Customer Care Team Leader overseeing customer care team at Volton, leading development and performance management initiatives. Focused on process improvements in customer service delivery.
About the role
- Customer Service Representative providing exceptional customer service and handling inquiries for IAA's auction services. Processing payments and ensuring a positive customer experience in a hybrid role.
Responsibilities
- Provide exceptional customer service
- Answer inquiries
- Process payments and other sale day activities
Requirements
- Previous work experience where you worked in-person with customers.
- Experience using computers, and able to learn to use new technology and software.
- Excellent keyboarding skills for data entry.
- A commitment to providing fantastic customer service.
- Able to work well and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of team, pitching in wherever you’re needed.
Benefits
- medical, dental, vision, and basic life insurances
- enroll in 401k plan with 100% match for the first 4%
- 15 days of PTO each year
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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