Manager managing a small team of administrators providing efficient client service at Apex Group. Focus on investor queries, team collaboration, and maintaining relationships.
About the role
- Regional Case Manager responsible for client interactions and coordination of patient assistance programs. Providing exceptional customer service and ensuring timely case resolution while adhering to program guidelines.
Responsibilities
- Primary point of contact and case manager for client and customer inquiries and escalations
- Coordinates services with internal program operations and Program Management
- Manages assigned territory using problem solving skills and professional judgment to independently make sound decisions for timely case resolution
- Provides exceptional, white glove, customer service to internal and external customers
- Provides support to Patient Access Liaisons, HCP offices and patients to ensure efficient referral processing, triaging, and shipment set ups
- Processes PAP requests in a timely fashion as well as PAP re-approval verification for continued eligibility
- Ability to coordinate and collaborate with manufacturer representatives, HCP offices and other key personnel on complex cases
Requirements
- High school diploma plus 2+ years recent case management experience
- Previous 2+ years of experience in a pharmacy, healthcare setting, and/or insurance background
- Advanced knowledge and experience in healthcare setting
- Ability to communicate effectively both orally and in writing with a focus on customer satisfaction
- Ability to independently manage case load, prioritize work, and use time management skills to manage deliverables
Benefits
- Hybrid work structure, combining remote work and in-office requirements
- Occasional onsite requirements, depending on role and operational needs
- Standard office equipment provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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