Head of Delivery managing global rollout of the Smartmast network. Overseeing field operations and logistics to ensure successful market entry and deployments.
Responsibilities
Lead the SmartMast product delivery scoping and execution of launches in new global markets.
Build and manage a global network of third-party vendors and installation partners.
Work across Growth, Analytics, and Mission Success to identify customer requirements and regulatory constraints.
Manage personnel across field operations, ensuring safe, timely, and high-quality installation and maintenance of the Smartmast network.
Oversee the scheduling and execution of deployments on vessels and offshore assets.
Establish and enforce rigorous maintenance schedules to ensure maximum network uptime and sensor reliability.
Oversee the end-to-end shipment of sensors and hardware, ensuring adherence to customer-defined specifications.
Act as the primary liaison between Engineering and Global Supply & Logistics.
Serve as the primary technical interface for Fleet Partners that may convert into customers.
Drive operational excellence that builds trust, influencing the transition of partners from Fleet Partners to paying customers.
Requirements
10+ years of experience in field operations, launch management, or logistics, preferably within the Maritime, Oil & Gas, or Industrial IoT sectors.
Proven experience entering new international markets, including vetting local vendors and navigating regional logistics challenges.
Strong ability to understand and communicate complex engineering concepts to non-engineering customer stakeholders.
Ability to analyze complex data sets (vessel schedules, vendor capacity) to create efficient deployment roadmaps.
Ability to travel 20-40% (Domestic and International) of the time to support global launches, field deployments, and customer meetings.
Benefits
Opportunity to architect the global launch and field operations strategy for a game-changing maritime network.
Direct impact on revenue growth and international market penetration.
Work in a fast-paced, cutting-edge hardware/AI environment.
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