Client Success Manager managing major accounts for Cox Automotive in the Atlanta area. Fostering relationships with dealership contacts to drive revenue and ensure client satisfaction.
About the role
- Solution Engineer driving revenue growth across strategic sales channels for healthcare navigation organization. Acting as technical SME to assess prospect needs and architect implementation strategies.
Responsibilities
- Serve as the technical lead during due diligence with payer product, IT, security, and operations teams
- Articulate complex data integration and exchange strategies (e.g., API capabilities, claims data ingestion, eligibility feeds) required for fully insured product line integration
- Design and present the technical architecture for standing up our solution as a scalable offering for the payer's ASO book of business
- Address technical inquiries related to security, compliance (HIPAA, HITRUST), data governance, and scalability
- Conduct compelling, tailored product demonstrations and presentations for employer groups, benefit consultants, and brokers
- Translate technical features into tangible business benefits (ROI, clinical value) relevant to HR and Finance stakeholders
- Lead technical scoping sessions, ensuring clarity on implementation requirements, data exchange methods, and configuration options
- Develop and customize technical proposals, Statements of Work (SOWs), and security questionnaires (e.g., vendor risk assessments)
- Create and maintain a best-in-class demonstration environment that showcases the product’s capabilities for both payer and employer use cases
- Collaborate with the Product Management team to relay critical technical feedback and market requirements gathered during the sales process
- Train and enable the Health Plan and Employer sales teams on new product features, competitor analysis, and effective technical positioning
- Act as the liaison between the sales organization and the implementation/engineering teams to ensure a seamless handoff post-sale
Requirements
- Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or related business degree
- 5+ years of experience in a Solution Engineer, Sales Engineer, or Technical Consultant role, preferably within the healthcare technology or benefits space
- Proven expertise in healthcare data standards, including a deep understanding of medical/pharmacy claims data (e.g., 837/835), eligibility files (834), and clinical data exchange methods
- Demonstrated ability to present complex technical concepts clearly and persuasively to both technical and non-technical executive audiences
- Strong understanding of the U.S. health insurance market, including the fundamental differences between fully insured and ASO (self-funded) models
- Experience responding to large-scale RFPs, building customized ROI models, and managing technical proof-of-concept projects
- Exceptional collaboration skills and proven success supporting multiple sales executives across diverse markets simultaneously
- Executive Communication
- Strong curiosity/problem solving
- Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently
- A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us
Benefits
- Health, vision and dental featuring best-in-class healthcare navigation services
- Life insurance
- Legal and identity protection
- Adoption assistance
- EAP
- Teladoc services
- 401(k) plan with up to 4% employer match and full vesting on day one
- Paid Time Off (PTO)
- 7 paid holidays
- Parental leave
- Volunteer days
- Paid sabbaticals
- Tuition reimbursement up to $5,250 annually
- Certification/continuing education reimbursement
- Discounted higher education partnerships
- Paid trainings and leadership development
- Recognition as a Best Place to Work for 15+ years
- Dedication to diversity, philanthropy and sustainability
- Casual dress code
- Open floor plans
- Full-service dining
- Free snacks and drinks
- Complimentary 24/7 fitness center with group classes
- Outdoor walking paths
- Game room
- Notary and dry-cleaning services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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