Hybrid Senior Client Success Executive – Strategic Accounts

at Quantum Health

• Job title: Senior Client Success Executive – Strategic Accounts
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dublin, United States

About the role

• Client Success Executive serving as primary point of contact for strategic accounts at Quantum Health. Focusing on client satisfaction, retention, and identifying growth opportunities.

Responsibilities

• Work closely with clients to understand their business objectives and ensure the company’s product or service delivers measurable value aligned with their goals.
• Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels.
• Lead clients through the onboarding process and drive product/service adoption by providing training, best practices, and ongoing support tailored to their specific needs.
• Identify opportunities for account growth, including upselling additional services, cross-selling complementary products, and recommending new solutions that enhance client success and increase revenue.
• Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrating continuous value.
• Regularly track and assess client health, using data and insights to identify risks and opportunities for deeper engagement and growth.
• Develop and execute client success plans that align with client goals and foster long-term partnerships, driving retention and growth within assigned accounts.
• Monitor key success metrics such as adoption rates, client satisfaction scores (NPS/CSAT), and revenue growth. Regularly report progress and outcomes to both clients and internal stakeholders.
• Act as a trusted advisor and advocate for the client, ensuring any issues or concerns are addressed swiftly and effectively, coordinating with internal teams as necessary.
• Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless client experience and identify opportunities for improvement or innovation in the client journey.

Requirements

• Bachelor's degree in business or equivalent experience. Master’s degree preferred but not required.
• 10 - 12+ years' related industry experience in consulting, sales, or other applicable area(s).
• Prior Health Insurance experience preferred.
• Demonstrated ability to handle high pressure situations, complex scenarios, and large clients.
• Proven ability to think creatively about how to solve problems with available resources.
• Strong negotiation, analytical, verbal, written, and in-person presentation skills.
• Proficient PC skills, including MS Office Suite.
• Experience with CRM software, Salesforce experience preferred.
• Experience with creating and maintaining account hygiene and overall management in CRM software.
• Travel required as needed – cyclical depending on client needs.

Benefits

• Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
• 401(k) plan with up to 4% employer match and full vesting on day one.
• Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!