Join Vitrio as a CRM Apprentice to support and learn about CRM campaign operations. Develop skills in client management and operational tasks in a hybrid model based in São Paulo.
About the role
- Senior Client Success Executive at Quantum Health managing strategic accounts for healthcare navigation. Requires deep industry expertise and serves high-profile employer and health plan clients.
Responsibilities
- Serve as the executive strategic partner to Embold’s most complex and high-profile employer, health plan, and ecosystem clients
- Own multi-year account strategy, drive measurable financial performance, influence executive stakeholders, and position Embold as a long-term partner
- Operate at the intersection of product strategy, healthcare economics, and enterprise partnership
- Own and drive multi-year strategic account plans aligned to each client’s business objectives, benefits strategy, and financial priorities
- Lead executive business reviews that connect performance metrics to strategic and financial outcomes
- Anticipate evolving client needs based on market dynamics and proactively recommend high-impact initiatives
- Influence client decision-making across complex stakeholder environments with competing priorities
- Convey client strategic priorities internally and mobilize cross-functional teams to deliver against defined success plans
- Own revenue retention and growth across assigned strategic accounts
- Proactively lead renewal strategy and negotiations, minimizing churn through ongoing executive engagement
- Identify and execute account growth strategies, including upsell and cross-sell opportunities aligned to client priorities
- Maintain forecast accuracy and revenue visibility, ensuring disciplined commercial management across strategic accounts
- Monitor overall account health using performance, engagement, and financial indicators to proactively mitigate risk
- Bring deep expertise in the employer-sponsored healthcare ecosystem and advise clients on regulatory changes, industry trends, and competitive dynamics
- Represent Embold’s strategic direction and product evolution credibly in executive forums
- Orchestrate cross-functional teams to deliver high-impact, customized solutions
Requirements
- Bachelor’s degree required; MBA or advanced degree preferred
- 12+ years of experience in strategic account management, healthcare consulting, benefits strategy, or enterprise client leadership
- Deep knowledge of the employer-sponsored healthcare ecosystem
- Demonstrated ability to handle high pressure situations, complex scenarios, and sophisticated clients
- Demonstrated financial acumen, including ability to interpret and communicate ROI, cost trends, and value-based performance metrics
- Experience leading executive-level conversations and complex negotiations
- Proven success managing large, complex enterprise accounts with multiple stakeholders
- Strong consultative facilitation skills and executive presence
- Experience influencing cross-functional teams without direct authority
- Experience with CRM software, Salesforce experience preferred
- Background in healthcare analytics, value-based care, benefits consulting, or health technology
- Experience working with innovative, high-demand employer or health plan clients requiring customization and strategic partnership
- Existing professional network within employer benefits, health plan, or consultant markets
- Experience supporting strategic pipeline development or pre-sale initiatives
- Strong administrative/technical skills
- Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently
- A high degree of personal accountability and trustworthiness
Benefits
- Health, vision and dental coverage
- Life insurance
- Legal and identity protection
- Adoption assistance
- Employee Assistance Program (EAP)
- Teladoc services
- 401(k) plan with up to 4% employer match
- Paid Time Off (PTO)
- 7 paid holidays
- Parental leave
- Volunteer days
- Paid sabbaticals
- Tuition reimbursement up to $5,250 annually
- Certification/continuing education reimbursement
- Discounted higher education partnerships
- Paid trainings and leadership development
- Recognition as a Best Place to Work
- Dedication to diversity, philanthropy and sustainability
- Flexible working arrangements
- Casual dress code
- Full-service dining
- Free snacks and drinks
- Complimentary 24/7 fitness center with group classes
- Outdoor walking paths
- Game room
- Notary and dry-cleaning services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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