Operations Manager handling end - to - end CTC processes with minimum supervision. Managing a team and ensuring timely execution in a high - performance environment.
QS
Hybrid Global Operations Director – University Services
Posted 4 months ago
About the role
- Global Operations Director overseeing international university admissions and success operations. Leading teams across multiple locations and driving digital transformation initiatives for QS’s university partners.
Responsibilities
- Lead global operations across KL, Bangalore, London, and Melbourne, ensuring seamless delivery of admissions, conversion, and student-success services.
- Ensure all teams are resourced, trained, supported, and performance-managed to consistently achieve service-level agreements (SLAs), KPIs, and quotas.
- Drive operational discipline, workflow optimisation, resource modelling, and process improvements across multi-time-zone teams.
- Oversee daily service delivery for university partners where QS operates as an extension of their brand, ensuring our teams embody each institution's voice, values, and identity.
- Lead implementation and adoption of new CRM systems and technology upgrades, aligned with QS’s broader digital transformation strategy.
- Partner with the digital transformation programme team to embed AI-enabled workflows, automation, and predictive insights into operational processes.
- Champion best-practice use of data, analytics, and technology to increase efficiency, visibility, and student outcomes.
- Serve as the operational lead for a portfolio of prestigious university partners across ANZ, the UK, and North America.
- Work closely with Client Delivery Team and Account Managers to ensure operational delivery aligns with partner expectations.
- Monitor KPIs and reporting dashboards to identify risks, opportunities, and continuous improvement initiatives.
- Ensure high satisfaction and retention by offering proactive, insight-led operational recommendations to partners.
- Uphold the highest standards of compliance across international and domestic admissions.
- Implement rigorous controls and governance frameworks to safeguard institutional integrity and student outcomes.
- Lead, inspire, and develop a global team of admissions professionals, conversion specialists, student-success advisors, and operational managers.
- Foster a culture of high performance, accountability, coaching, and continuous improvement.
- Support workforce planning, succession, and recruitment in high-growth, high-demand environments.
- Any other duties to ensure operational success of university branded services.
Requirements
- Demonstrated knowledge and experience
- Demonstrated leadership experience, effectively managing and delivering a university recruitment and admissions service.
- Previous experience working within a cross-functional team in the areas of domestic or international student recruitment.
- Demonstrated experience in reporting, with an understanding of data analytics
- Experience in establishing and articulating a vision, setting goals, developing and executing strategies, tracking and measuring results.
- Experience of managing budgets.
- Experience working within the higher education or education management industry in the area of international student recruitment and admissions is essential.
- Bachelor’s degree in a relevant subject (postgraduate qualification preferred), or equivalent experience.
- Experience building commercial models and costing operations.
- Strong operational background or experience
- Willingness to work in a global environment across time zones
- Strong organisation and project management skills.
- Demonstrated team leadership ability.
- Ability to understand critical issues and bring appropriate resolution to complex issues.
- Ability to gather and document quality business requirements.
- Excellent presentation and communication skills, verbal and written.
Benefits
- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- A focus on welfare which is led by our global wellness team, with mental health first aiders globally
- Access to a variety of diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses and programmes at your fingertips
- Options to join our outstanding global Mentorship programme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Data Operations Specialist at Brilliant Harvest transforming documents and data into meaningful information. Supporting data workflows and coordinating with third - party annotation partners in a hybrid role.
User Operations Specialist providing support for internal teams and external customers at Harvey. Engaging with users to address inquiries and streamline support processes in a fast - paced environment.
IS Operations Specialist managing invoice processing, vendor onboarding, and asset record maintenance for Columbus McKinnon. Supporting operational efficiency and budget tracking in a technology - driven environment.
VP of IT Operations driving ecommerce growth using advanced technology at Pattern. Leading IT strategy, cybersecurity compliance, and operational excellence for a fast - growing company.
Auxiliar de Operações supporting brokers in daily tasks and client communication at Lojacorr. Join a respected insurance platform known for innovation and support in Brazil.
Junior Operations Analyst managing partner relations and operations post - sales at Vertem. Engaging with partners and supporting operational excellence across teams.
Operations Officer managing client onboarding and transactions within the Digital Banking group at Equitable Bank. Delivering high customer service and operational excellence within a fintech environment.
Warehouse Operations Supervisor managing daily operations at GXO Logistics, providing leadership to warehouse teams and ensuring quality service. Seeking candidates with experience in logistics and supervisory roles.
Supervisor, Supply Chain Operations at GXO managing daily warehouse operations and staff training. Ensuring customer service quality and operational efficiency in a competitive logistics environment.