Problem Management Service Analyst driving investigations for major incidents. Collaborating with Digital Product and Engineering teams to enhance product reliability and resilience.
About the role
- Fraud Analyst detecting and preventing fraud for Qonto's Spanish market customers. Collaborating with specialized Fraud team to enhance detection capabilities.
Responsibilities
- Monitor and analyze transactions to detect fraud patterns, focusing on scams, phishing attempts, and account takeover activities
- Conduct risk assessments for new products and features while ensuring robust onboarding fraud prevention
- Investigate potential fraud cases and implement preventive measures across financing and payment products
- Collaborate with Risk and Security teams to enhance fraud detection capabilities and align strategies
- Deliver high-quality, timely fraud analysis while maintaining customer satisfaction and operational efficiency
Requirements
- Experience: You have at least one year of experience in fraud detection, AML, or a similar field involving alert processing and investigation
- Languages: You are bilingual in Spanish and French, as you'll be primarily handling the Spanish market
- Analytical mindset: You have strong analytical and creative thinking skills to detect patterns and solve complex fraud cases
- Communication skills: You can communicate effectively with customers and counterparties when gathering information about potential fraud cases
- Learning mindset: You're open to feedback and motivated to continuously improve your skills and knowledge
Benefits
- A newly created specialized team focused solely on fraud prevention, allowing for deeper expertise development
- A dynamic environment where you'll handle various types of fraud cases, from private scams to social fraud
- Opportunity to contribute to the development of fraud detection processes and tools
- Regular training and knowledge sharing sessions to stay ahead of emerging fraud trends
- A culture that values autonomy, flexibility, continuous learning, innovation, and adaptability
Job title
Job type
Experience level
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Degree requirement
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