Back Office Analyst managing legal notifications and administration processes at BBVA. Ensuring compliance with quality standards in legal services and contributing to process improvements.
About the role
- Process Analyst managing client satisfaction processes at SEK with responsibilities in documenting and designing workflows. Collaborating as an internal PM for operational excellence in cybersecurity solutions.
Responsibilities
- Gestión del Proceso de Satisfacción de Clientes.
- Gestionar y dar seguimiento a no conformidades (Zendesk, CMDB) con trazabilidad completa
- Actuar como PM interno del área: coordinación, seguimiento de compromisos, alertas tempranas
- Documentar procesos, levantar flujos y mantener la base de conocimiento operacional
- Construir y actualizar dashboards de gestión en Power BI.
- Diseñar procesos con Bizagi, mapas mentales y metodologías ágiles de documentación
Requirements
- Experiencia 2 a 3 años en roles de análisis de procesos, PMO, calidad operacional o gestión de servicios — preferentemente en empresas de tecnología, ciberseguridad, consultoría TI o entornos con operación por proyectos.
- Título universitario en Ingeniería Industrial, Ingeniería en Información y Control de Gestión, Administración de Empresas, Ingeniería Civil Industrial o carrera afín.
- Excel Medio o Avanzado.
- Dominio de Power BI, Bizagi o herramientas equivalentes de modelado.
- Dominio intermedio de uso productivo de IA (Copilot, Claude AI u otras).
- Contar con algunas de las siguientes certificaciones en gestión de procesos (BPM, Lean, Six Sigma) o gestión de proyectos (PMP, CAPM, PRINCE2).
Benefits
- Flexibilidad en el trabajo
- Oportunidades de desarrollo profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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