Service Delivery Manager at Centorrino Technologies ensuring high - quality service delivery and customer satisfaction in Sydney. Collaborating with various teams for operational excellence and strategic improvement.
About the role
- Case Manager delivering exceptional customer experience in Workers’ Compensation team. Guiding customers through their return-to-work journey and managing claims processes in Perth, Australia.
Responsibilities
- Guide our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals
- Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies
- Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits
- Conduct timely reviews for each case - planning, developing, and executing claim strategies
- Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio
Requirements
- A high degree of influencing skills, partnered with strong written and verbal communication skills
- A customer-centric approach which sees you optimise outcomes for your customers
- Proven ability to demonstrate resilience in managing challenging scenarios
- Developed time management skills with the ability to work in a high-pressure environment
- A keen willingness to learn and proactively engage in a fast paced, dynamic team
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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