Incident Manager responsible for proactive support and resolution management for Comcast Business clients. Collaborating with technical teams to ensure timely resolution of customer issues while maintaining strong communication.
About the role
- Case Manager managing a portfolio of workers’ compensation claims for QBE. Collaborating with various stakeholders to ensure timely and effective outcomes for injured workers.
Responsibilities
- Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring timely, compliant, and effective outcomes for injured workers and employers
- Apply your knowledge of the workers’ compensation legislation and guidelines to assess liability, coordinate treatment, and support safe, sustainable return to work outcomes
- Work collaboratively with employers, injured workers, treating practitioners, rehabilitation providers, and internal stakeholders to drive proactive and customer focused claims management
- Maintain accurate and compliant claim documentation in line with regulatory, contractual, and audit requirements
- Actively contribute to continuous improvement initiatives by identifying opportunities to streamline processes and enhance service delivery
- Work within a supportive, purpose driven team environment that values collaboration, capability development, and high quality customer outcomes
Requirements
- Previous experience in workers’ compensation claims management with a sound understanding of legislation and statutory claims processes
- Strong influencing and relationship building skills, supported by clear, confident written and verbal communication
- A customer centric mindset, focused on achieving positive outcomes for injured workers, employers, and stakeholders
- Demonstrated resilience and sound judgement when managing complex, sensitive, or high pressure claims scenarios
- Strong organisational and time management skills, with the ability to manage competing priorities in a fast paced environment
- A proactive, growth focused attitude with a willingness to learn and contribute within a collaborative team setting
Benefits
- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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