Operations Analyst responsible for delivering accurate post - settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
PW
Hybrid SAP Service Delivery Manager, German – Managed Services Operations
Posted 2 months ago
About the role
- SAP Service Delivery Manager overseeing IT service management and delivery processes for SAP clients. Leading cross-functional teams and ensuring compliance with service standards in Poland.
Responsibilities
- Supervise and coordinate IT service management and delivery processes for assigned clients, focusing on SAP technology
- Lead cross-functional teams of SAP consultants, developers, and business users to align service outcomes with business objectives
- Ensure high-quality delivery of incident, problem, and change management processes within SAP S/4HANA and related landscapes
- Manage SAP AMS operations, ensuring compliance with service descriptions and client requirements
- Identify and implement process improvements to enhance service quality and efficiency
- Actively manage ITSM processes—resolve incidents, prevent recurrence, and manage problems effectively
- Participate in or co-lead service transitions for new clients, including knowledge transfer and compliance with best practices such as ITIL
- Monitor SLAs and KPIs, report performance, and manage team capacity and competence
- Ensure compliance with corporate policies and standards
Requirements
- At least 5 years of experience in SAP S/4HANA enhancements, service management, or application support roles within large-scale SAP landscapes
- Excellent communication skills in English and German
- Proven expertise in ITIL-based service management processes (Incident, Problem, Change, Release, SLA management)
- Strong knowledge of SAP modules and technical components (e.g., SAP Basis, Fiori, ABAP) and a solid understanding of SAP architecture
- Experience in stakeholder management and resolving complex issues effectively
- Ability to lead cross-functional teams and coordinate multiple service streams
- Strong problem-solving and analytical skills with a focus on continuous improvement
- Leadership and team management capabilities
- Understanding of ITIL and agile methodologies
- Familiarity with ITSM tools (advanced user perspective)
- Bachelor’s degree in IT, Computer Science, or a related field
Benefits
- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker
- Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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