Learning & Development Operations Specialist managing administrative tasks for global training programs. Collaborating with international teams to deliver exceptional training solutions.
About the role
- L&D Senior Associate supporting program creation and assessment at PwC. Collaborating with local L&D and HC members to implement learning solutions.
Responsibilities
- Support the implementation of learning solutions (classroom, elearn, virtual and conferences), including but not limited to the following: project management, scheduling events/sessions, booking rooms, managing participant lists, creating and sending communications, supporting/managing instructors, creation of learning materials and reference sites, organizing meals and social events, drafting and reconciling budgets, answering participants questions, managing and maintaining data in our learning management system, set up/testing and deploying solutions in our LMS, reporting, and ad hoc logistical support.
- Support L&D processes using the following technologies and systems such as Cornerstone, Growth Centre, SharePoint Online,PowerBI Dashboards, Talent Link, Workday and Metrics that Matter.
- Collaborate with L&D Managers to review/build storyboards for e learn development (instructional design) using PwC authoring tools – Articulate Rise, Storyline, Descript and Vyond
- Support building any required material for ALL learning solutions (material/media (audio and video transcript, simulations, role plays, quizzes)
- Use PwC brand guidelines for all learning assets to ensure they are brand compliant
- Manage the translation process (as required) to ensure that ALL learning solutions are compliant to French laws and regulations.
- Generate reports from firm systems and troubleshoot the reporting dashboard environment
- Export/import of data sets into Alteryx workflows and troubleshoot Alteryx workflow errors as needed- escalate to Sr. Manager as required.
- Train end users on new reports and dashboards.
- Review/process invoices (e.g. external training venues) to ensure costs are aligned with budget, investigating any significant variances.
- Manage expectations of the L&D manager(s) and business stakeholders by providing them with regular progress reports on current activities (project plans), collaborate and support peers (as needed) and work collaboratively to identify best practices and drive efficiencies.
- Work overtime, as approved and necessitated by project demands.
Requirements
- Minimum 3-year successful experience in a corporate environment.
- Experience in delivering or hosting training sessions, live/streaming events or meetings using virtual meeting tools (MS Teams)
- Experience using elearn development tools (Articulate 360, Vyond, Descript) and virtual classroom design.
- Proficiency working with business intelligence software (e.g. Alteryx, Power BI) and other firm tools and technologies (MS Office, Copilot, ChatPwC).
- Excellent ability to work in Excel is required.
- Ability to use/create Alteryx workflows, Power BI Dashboards and/or other data visualization tools
- Strong relationship building skills and client service mindset with the ability to deal with individuals at all levels in a professional and competent manner.
- Strong project management and coordination skills, including the ability to manage and prioritize multiple projects/competing tasks.
- Demonstrate exceptional attention to detail (in managing/analyzing significant volumes of course, participant and instructor data).
- Agile self-starter and team player with a demonstrated ability to apply good judgment, innovate, problem solve, be creative and make recommendations to situations requiring interpretation.
- Excellent English verbal and written communication skills, including confidence in drafting letters, e-mails etc., in a clear and concise manner.
- An interest in developing as an L&D Professional.
- Ability to identify efficiencies and improve processes with a focus on continuous improvement and the sharing of best practices.
- Ability to work both independently and within teams working with others at all staff levels.
- Have flexibility and an ability to adapt to changing demands and tight deadlines.
Benefits
- Health insurance
- Retirement plans
- Professional development
- Paid time off
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
L&D Specialist responsible for strengthening employee engagement and culture. Managing training and learning programs while ensuring alignment with organizational values.
Learning & Development Manager leading training design and delivery across franchise network. Facilitating sessions in - person and virtually while managing the LMS for improved performance.
Professional Development Analyst managing onboarding tasks and academic follow - up for participants at BBVA. Collaborating with diverse teams for training and program execution in Lima.
Director, L&D & Transformation driving business transformation through workforce learning strategies. Leading learning experiences that connect skills to real work across APJC.
Foundation Training Manager at MarketStar managing training programs for community - based education. Facilitating training sessions and supporting cohort selection processes in Ogden, UT.
Technology Training Specialist designing and delivering technology training for employee system adoption and skill enhancement. Collaborating with IT and business teams for system implementations and support.
RH Specialist focusing on talent development strategies at Telefônica Brasil. Utilize data analysis to implement innovative training and development solutions.
Senior Learning and Development Administrator facilitating the planning and coordination of training programs at PwC. Involves scheduling sessions, tracking participation, and providing learner assistance.
Talent Development Specialist overseeing HR operations, compliance, and employee support at a nonprofit. Ensuring accuracy and consistency in HR processes while promoting a diverse and inclusive workplace.