Quality Operations Process Analyst supporting process optimization and maintaining process maps using BPM tools. Collaborating with Quality Automation PMO and contributing to business excellence.
About the role
- Play a critical role in building the operational engine for Puzzel’s partner ecosystem. Managing partner data and standardising processes in a hybrid work environment.
Responsibilities
- Define and own the end-to-end partner operating model, mapping the full partner lifecycle.
- Manage and maintain a single source of truth for all partner data, including Salesforce.
- Drive standardisation of key partner processes.
- Build automation, templates, and self-service tools for partner business.
- Support operationalisation of partner economics.
- Act as the cross-functional link across teams to create a unified partner experience.
- Maintain and evolve partner performance management cadence.
Requirements
- 3 years’ experience in Partner Operations, Revenue Operations, or Sales Operations or equivalent.
- Strong understanding of partner ecosystems.
- Strong Salesforce reporting, data structure, and data hygiene capability.
- Ability to create structure, streamline processes, and design for scale.
- Analytical mindset with the ability to extract insights and present them clearly to senior stakeholders.
Benefits
- Competitive salary based on Mercer salary benchmarking data
- Flexible, hybrid approach to working; split your time between the office and home
- You get to be part of a fun, driven and supportive team
- Annual Summer and Christmas parties
- Excellent development opportunities and a great company culture
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