Inside Sales Representative driving sales and ensuring customer experience at Purple. Responsible for engaging with customers and maintaining sales metrics through inbound and outbound channels.
Responsibilities
Drive incremental sales through inbound (and some outbound) channels
Engage with customer inquiries via phone, chat, and other communication channels
Build excitement and brand value by applying our Sales Methodology framework
Ability to walk customers up the buying ladder and provide an optimal Purple experience
Provide detailed notes and documentation for each customer interaction
Maintain acceptable sales KPI’s (Sales/ Hr , Avg. Order Value, Engagements, CSAT, and Discount Rates)
Maintain acceptable schedule adherence and productivity levels
Meet all other individual performance metrics
Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures
Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed
Requirements
High School Diploma or GED (some college preferred)
One to two years of sales experience (Contact Center experience a plus)
Experience with sales CRM’s, order processing systems, and customer engagement tools
Knowledge of mattress/sleep products industry helpful
Top-notch sales skills with familiarity in various sales methodologies
Strong work ethic and mental fortitude
Ability to thrive in a fast-paced, high-energy, competitive environment
Excellent verbal and written communication skills
Superior computer literacy, typing, and multi-tasking skills
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