Entry Level Sales Representative engaging potential clients and presenting Medicare services in La Jolla, California. Manage client profiles and nurture leads through effective communication and sales tactics.
About the role
- Inside Sales Representative at Purple engages customers through consultative sales approach. Driving sales and ensuring exceptional customer experience in a hybrid work environment.
Responsibilities
- Drive incremental sales through inbound (and some outbound) channels.
- Engage with customer inquiries via phone, chat, and other communication channels.
- Build excitement and brand value by applying our Sales Methodology framework.
- Ability to walk customers up the buying ladder and provide an optimal Purple experience.
- Provide detailed notes and documentation for each customer interaction.
- Maintain acceptable sales KPI’s (Sales/ Hr, Avg. Order Value, Engagements, CSAT, and Discount Rates).
- Maintain acceptable schedule adherence and productivity levels.
- Meet all other individual performance metrics.
- Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.
- Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed.
Requirements
- High School Diploma or GED (some college preferred)
- One to two years of sales experience (Contact Center experience a plus)
- Experience with sales CRM’s, order processing systems, and customer engagement tools.
- Knowledge of mattress/sleep products industry helpful
- Top-notch sales skills with familiarity in various sales methodologies
- Strong work ethic and mental fortitude
- Ability to thrive in a fast-paced, high-energy, competitive environment
- Excellent verbal and written communication skills
- Superior computer literacy, typing, and multi-tasking skills
- Remote work experience helpful
Benefits
- Medical
- Dental
- Vision
- 401(k) Match
- Paid Time Off
- Earn a Mattress
- Purple Swag
- Amazing Purple Products
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