Consultant Support Utilisateur at Klee Group providing digital solutions. Handling user support requests and managing ticketing systems.
About the role
- Operating Model Consultant managing operational models and technology transformation initiatives at Compass UOL. Collaborating with teams and ensuring integrated workflows across development tools.
Responsibilities
- Manter, evoluir e disseminar o Modelo Operacional de Tecnologia (processos, papéis, taxonomia e indicadores);
- Operacionalizar o Chapter de Modelo Operacional, atuando em parceria com COEs e representantes de engenharia;
- Definir e estruturar a taxonomia de times com base em frameworks como Spotify Model e Team Topologies;
- Apoiar iniciativas de Team Design e implementação de ritos de gestão;
- Garantir fluxo integrado entre ferramentas do ciclo de desenvolvimento (ex: Jira, Tech Store/IDP);
- Apoiar a implementação do fluxo de engenharia baseado em DevSecOps;
- Atuar junto ao GMO na condução de gap analysis e planos estruturados de capacitação;
- Criar e divulgar materiais executivos para institucionalização do modelo;
- Definir, acompanhar e evoluir indicadores-chave de fluxo, qualidade e esforço.
Requirements
- Experiência comprovada em programas de transformação digital, tecnológica ou organizacional;
- Domínio de metodologias ágeis (Scrum, Kanban);
- Conhecimento em frameworks de organização de times como Spotify Model e Team Topologies;
- Vivência prática em DevSecOps, Lean Portfolio e OKRs;
- Experiência com integração de ferramentas do ciclo de desenvolvimento (Jira, GitHub, plataformas ITSM);
- Excelente comunicação com públicos técnicos e executivos;
- Capacidade de traduzir complexidade em linguagem estratégica;
- Visão sistêmica, autonomia e foco em entregas de alto impacto.
Benefits
- Vaga também para PcD
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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