Incident Management Analyst supporting IT incident response and coordination for global IT services in fast - paced environments. Collaborating with technical teams and stakeholders for efficient incident management.
PF
Hybrid Senior Business Analyst – Group Insurance Product Delivery, Enhancements
Posted 2 months ago
About the role
- Senior Business Analyst delivering enhancements and launching new Group Insurance products at Prudential, a financial services leader. Collaborating with stakeholders to connect product intent and operational implications.
Responsibilities
- Develop a deep understanding of Group Insurance products, including the intent and details of benefits and proposed changes
- Partner closely with Product Owners and Product Partners to facilitate meetings that clarify the “why” and “what” of new or enhanced benefits
- Collaborate with Product Development Specialists—responsible for documenting the policy and certificate for changes or newly created benefits—prior to regulatory filing to ensure all updates are fully understood and captured
- Identify, extract, and define key data elements required to support the product’s benefits, values, rules, and overall offering, leveraging policy and certificate documentation as well as business partner input
- Determine additional data needs and requirements that may not be explicitly stated in existing documentation, ensuring the product can be fully supported across systems and processes
- Engage with business partners to analyze and document system and process impacts—translating product and policy/certificate changes into clear business and technical requirements
- Map out end-to-end processes and integrations, ensuring practical and sustainable solutions
- Facilitate meetings with diverse stakeholder groups (product, Product Development Specialists, technology, operations) to drive alignment and consensus
- Ask probing questions to surface underlying needs, risks, and opportunities, ensuring requirements are complete and well-understood
- Lead the creation of high-quality requirement artifacts, including process maps, mockups, impact assessments, and data requirements documentation
- Serve as a key liaison between business and technology, ensuring seamless handoff from requirements to implementation
- Support User Acceptance Testing and operational rollout by providing clarity on requirements and intended outcomes
- Communicate plans, progress, decisions, and risks clearly across cross-functional teams and leadership
Requirements
- 5+ years of experience as a business analyst or business systems analyst, preferably in Group Insurance or a related financial services context
- Demonstrated experience driving enhancements and new product development in a product-focused environment
- Strong facilitation skills, with the ability to lead meetings, ask the right questions, and achieve stakeholder buy-in
- Proven ability to think broadly and end-to-end, connecting product intent to operational and system implications
- Proven experience identifying, extracting, and defining data elements from policy/certificate documentation and translating them into actionable requirements
- Experience partnering with Product Development Specialists (or equivalent roles) responsible for documenting policy/certificate changes
- Applied experience mapping business processes and documenting system impacts
- Excellent communication, analytical, and interpersonal skills; ability to translate technical and complex concepts for non-technical audiences
- Experience with Agile methodologies and tools (JIRA, Miro, Excel, Word)
- Bachelor’s degree in business, Information Systems, or related field
Benefits
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO)
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service
- Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance
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