SAC Analyst managing customer complaints and inquiries for Caixa Residencial. Collaborating with internal teams to ensure quality and resolution of issues.
About the role
- Call Center Rep assisting Call Center Team and internal departments while advocating for members. Responsible for resolving inquiries and maintaining systems to support managed care.
Responsibilities
- Support the Call Center Team and internal departments by advocating on behalf of members
- Help members navigate through the managed care system
- Resolve customer inquiries through multiple channels
- Data entry to maintain computer systems
- Upkeep of resources to remain current
- Coordination of special projects and events
Requirements
- 2 years - Customer service environment
- Basic MS Windows, Excel, Word, and Outlook experience
- Experience in a Healthcare setting (preferred)
- Customer service experience in a managed care environment (preferred)
- IDX experience (preferred)
Benefits
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Retirement 401(k) Savings Plan with employer matching
- Comprehensive benefits package
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