Early Collections Product Manager focusing on enhancing agent and customer experiences at Ford Credit. Driving product outcomes and shaping servicing strategies to improve efficiency and satisfaction.
About the role
- Billing and Collections Representative contributing to service delivery and financial targets at Providence Health and Services. Resolving accounts, payment plans, and minimizing bad debt.
Responsibilities
- Resolving large balance accounts effectively
- Skip tracing to ensure optimal opportunities for account resolution
- Re-establishing defaulted payment plans
- Resolving exceptions to ensure the proper flow of accounts through the self pay process
- Minimizing accounts written off to internal bad debt
- Working the Precollect inventory to minimize bad debt referrals to third party collection agencies
Requirements
- 3 years experience in customer service
- Track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment
Benefits
- Health care benefits (medical, dental, vision)
- Retirement 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Job title
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Experience level
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Degree requirement
Location requirements
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