Client Success Manager ensuring client success and satisfaction through digital marketing solutions and strategic guidance. Managing marketing campaigns and leading client relationships in a hybrid workplace.
About the role
- Customer Relations Manager providing support for product inquiries and assisting clients in various aspects. Collaborating with the Protective staff to ensure client success and maintain company principles.
Responsibilities
- provide support for all functions within the Client Relations department
- primary focus on product inquiries, completion and follow up of program rate chart requests, fee changes/updates, general product questions, and agent and dealer portal support
- work with the entire Protective staff to ensure the success of Protective's clients
- be the “GO TO PERSON” for all concerns, issues, and direction for everything pertaining to sales
- maintain the company’s philosophies and principles
- assist in developing, updating, storing, and distributing required documentation
- troubleshoot and problem resolution in client facing situations
Requirements
- High School diploma or equivalent; bachelor’s degree in business or marketing preferred.
- 2+ years’ experience in an automotive sales or administration related environment or two years’ experience as a CRS with Protective.
- Preferred experience with a CRM Tool or Sales Force.
- Experience in call center environment utilizing a phone system.
- Critical thinking with an emphasis on reconciliation of accounts.
- Preferred experience working with licensing requirements.
- Ability to review and verify binding agreements for accuracy.
- Experience with maintaining sensitive and confidential information.
- Proficient in Microsoft Office products such as DocuSign, Outlook, Word, Excel, and PowerPoint.
- Ability to learn and utilize proprietary software and navigate databases.
- Willingness to work beyond normal scheduled hours, as necessary.
- Excellent customer service skills.
- A strong sense of urgency and a desire to succeed.
- Strong analytical and problem-solving skills.
- Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
Benefits
- comprehensive health insurance
- dental insurance
- vision insurance
- mental health benefits
- employee assistance program
- paid time off
- paid parental leave
- short-term disability
- cultural observance day
- contributions to healthcare accounts
- pension plan
- 401(k) plan with company matching
- ProHealth Rewards
Job title
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