Customer Support Representative serving customers with inquiries and orders in USA Sales channel. Collaborating with internal teams and providing exceptional service to ensure customer satisfaction.
PL
Hybrid Bilingual Claims Customer Service Representative – English/Spanish, GAP & Theft Claims
Posted 4 weeks ago
About the role
- Bilingual Customer Service Representative for claims team providing support to customers. Requires call handling and documentation tasks with hybrid work opportunity.
Responsibilities
- Provide support to claims team by handling a large volume of claims calls and emails
- Open new claims, thoroughly and accurately collecting and reviewing all claim documents
- Verify all claim requirements have been met
- Provide claim status updates
- Provide exceptional customer service
- Carry out key administrative duties
- Perform other related functions as assigned by management
Requirements
- Bilingual English/Spanish fluency
- Bachelor’s degree OR equivalent work experience
- 2+ years of clerical/administrative experience
- 2+ years of customer service experience
- 2+ years of call center experience
- Reliable and punctual
- Positive attitude and ability to remain cool under stress
- Plan, organize, prioritize, and complete projects in a timely manner
- Detail-oriented, accurate, and highly organized
- Active listener with the ability to adapt/respond to various personalities
- Receptive to coaching and development
- Superior communication skills, both written and verbal
- Strong mathematical aptitude
- Ability to type at least 65 wpm + Strong 10-key
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits
- Employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform to improve wellbeing while earning cash rewards
Job title
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