SAC Analyst managing customer complaints and inquiries for Caixa Residencial. Collaborating with internal teams to ensure quality and resolution of issues.
About the role
- Call Center Agent providing support to customers in Germany for home care products. Engaging in customer contact and assisting with inquiries through phone and written communication.
Responsibilities
- You are the primary contact for all customer concerns and are responsible for telephone and written customer communication
- You advise on our range of (care) assistive devices and support people in need of assistance or care in finding the right product to make everyday life easier
- You professionally receive inquiries and orders and respond to customer needs
- You record care-relevant data in our CRM tool / Salesforce
- In your role you actively contribute to providing the best possible customer care and take an active part in the ongoing development of our offerings
- You actively and willingly participate in the improvement of internal processes and structures
Requirements
- Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
- Desirable — but not required — is prior experience in the healthcare sector (e.g., medical assistant)
- You have a quick grasp, are reliable and work accurately
- You enjoy advising customers; consulting is your forte
- Positive attitude and openness
- Team player
- You have excellent German language skills and a clear, articulate manner in spoken and written communication
- Confident use of a PC and MS Office / CRM programs is a given for you
- Knowledge of Salesforce is an advantage but not a requirement
Benefits
- A secure position in a fast-growing, socially relevant company — located at the historic Martini Park in Augsburg
- Flat hierarchies and an informal ‘du’ culture
- Two days per week of mobile/remote work possible
- 27 vacation days, increasing to 30 with continued company seniority
- Attractive bonus system in addition to the fixed salary
- Company-supported pension plan and monthly tax-free fringe benefits
- Additional monthly tax-free benefits of up to €50 in the form of a SpenditCard
- Your favorite drink is on us
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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