Senior Analyst responsible for providing data - driven insights to enhance call center performance at MFSG Technologies. Collaborating with teams for continuous operational improvement.
About the role
- Call Center Agent providing customer support for healthcare products at ProSenio GmbH. Assisting clients with inquiries and ensuring satisfaction through effective communication.
Responsibilities
- You are the primary point of contact for all customer concerns
- You advise customers on our range of (care) aids and products
- You professionally receive and process inquiries and orders
- You record care-related data in our CRM tool / Salesforce
- You actively contribute to providing the best possible customer support
- You actively participate in the further development of internal processes and structures
Requirements
- Ideally, you already have some experience in customer service
- Experience in the healthcare sector (e.g., medical assistant) is desirable but not required
- You have a quick grasp, are reliable and work carefully
- You enjoy advising customers
- Positive attitude and openness
- Team player
- You have very good German language skills and a clear, articulate way of expressing yourself, both spoken and written
- Comfortable use of PC and MS Office / CRM programs is a matter of course for you
- Knowledge of Salesforce is an advantage but not a requirement
Benefits
- Flexible working hours and the possibility to work remotely
- A secure job in a growing and socially relevant company
- Subsidized company pension plan and monthly tax-free benefits
- Flat hierarchies and a first-name culture
- 27 vacation days, increasing to 30 with continued company tenure
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service role in call center providing support via phone for clients. Requires minimum 3 months experience in similar roles and offers comprehensive benefits.
Team Manager managing day - to - day operations for TELUS Health solutions while ensuring performance metrics achievement. Leading, coaching, and developing team members in a customer - focused environment.
Call Center Registered Nurse providing clinical call center services and education for patients at AssistRx. Act as a liaison between healthcare providers, patients, and advocates to answer clinical questions.
Talent Acquisition Agent for Renewal by Andersen focusing on building a talent pipeline. Collaborate with field managers and manage candidate experience through recruitment processes.
Contact Center Specialist II for CoxHealth managing interactions with consumers and ensuring access to providers. Handling inquiries, centralized scheduling, and enhancing customer service experience.
Senior technical lead for Pega - based workflow and contact center platforms at DTFS. Designing and enhancing applications while providing architectural guidance and mentorship to developers.
Customer service agent handling calls for mobile clients, providing support and generating service offers. Role involves direct client interaction to ensure excellent service standards.
Telefonischer Kundenberater im Bereich der gesetzlichen Krankenversicherung mit Home - Office - Möglichkeiten. Betreuung von Versicherten und Dokumentation von Anfragen in Mannheim.
Customer support professional providing assistance with products and services at Positivo Tecnologia. Involves client interaction, problem - solving, and adhering to protocol standards.