Product Analytics Manager driving analytics efforts for Debit Card strategies. Collaborating with teams to enhance customer engagement and optimize product performance based on data - driven insights.
About the role
- Data Analyst role focused on operational data analysis and improvement initiatives at motor insurance provider Prima. Collaborating across teams to enhance decision making and customer outcomes.
Responsibilities
- Analyse operational data across Customer Care, Validations, and Claims referrals to identify trends and opportunities for improvement.
- Build and maintain dashboards and reports that monitor policy exceptions, referral outcomes, and quality assurance metrics.
- Support data feeds, reporting structures, and automation initiatives that improve operational efficiency within Customer Care.
- Work on projects that use data and automation to streamline operational processes and enhance decision making.
- Collaborate with operational teams to translate analytical findings into clear actions that improve customer outcomes and reduce risk.
Requirements
- Strong analytical mindset with experience using Excel or Google Sheets.
- Knowledge of SQL and data visualisation tools (e.g. Tableau or similar).
- Experience using Python for data analysis or automation.
- Experience querying and analysing large datasets within a cloud data environment (e.g. Databricks or similar Cloud Data Platforms).
- Ability to interpret complex data and translate findings into clear, actionable insights.
- Strong attention to detail with the ability to identify patterns, anomalies, and inconsistencies in data.
- Familiarity with AI or automation tools is beneficial.
- Excellent communication skills with the ability to explain analytical findings to both technical and non-technical audiences.
Benefits
- Hybrid working, with a mix of home and office days.
- Access to learning resources, mentorship and a growth plan tailored to you.
- Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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