Patient Access Supervisor managing admissions, registration, and insurance verification processes at Presbyterian's urgent care centers. Leading staff to ensure compliance and exceptional patient service.
Responsibilities
Lead, train, and support Patient Access staff
Ensure compliance with all policies, quality standards, and regulatory requirements
Monitor productivity, staffing, and workflow efficiency across multiple registration areas
Assist with setting productivity benchmarks and aligning staffing with patient volumes
Support quality documentation and issue resolution
Manage work queues and billing reports
Collaborate with leadership to address operational issues
Conduct monthly one-on-one meetings with staff
Requirements
High school diploma required; some college coursework preferred
Minimum 2 years of experience in a related field; at least 1 year in a supervisory role preferred
Strong critical-thinking skills and exceptional attention to detail
Ability to interact effectively with customers
Proficiency in Microsoft Office and strong organizational skills
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